Building a Collaborative Community of Practice to Improve Information and Referral Services with Persons with Intellectual and Developmental Disabilities and Community Stakeholders:
A procedures manual for state and local disability organizations, including Special Olympics Programs.

This procedures manual is an outcome of a pilot project conducted in Missoula, Montana with the University of Montana Rural Institute for Inclusive Communities, Special Olympics Montana, Missoula 211, and other partners. This manual was structured around three activity-based stakeholder meetings that took place between October 2018 and March 2019. Meeting agendas, activities and lessons learned will be discussed in detail in the manual. These meetings were structured to strengthen:

  1. Awareness of I/R as a social function in everyday life and how it is formally provided through programs like 211.
  2. Identify ways to improve and promote I/R services with input from the consumer-driven steering committee and workgroups.
  3. Identify how knowledge about the use of 211 could be effectively integrated into disability service systems and practices.

This project was completed with a grant from Special Olympics. Special Olympics Health is supported by cooperative agreement #NU27DD001156 from the U.S. Centers for Disease Control and Prevention (CDC). The contents of this procedures manual and supplemental materials are the responsibility of Special Olympics and do not necessarily represent the views of CDC. The mark “CDC” is owned by the US Dept. of Health and Human Services and is used with permission. The contents of this procedures manual do not necessarily represent the views of CDC. The project also is funded, in part, by the Rural Institute at the University of Montana, Montana’s University Center for Excellence in Developmental Disabilities, Grant #90DDUC0010-01-00. The content and opinions expressed in this manual do not necessarily represent the U.S. Administration on Community Living or the U.S. Government.

Recommended Citation: Traci, M., Farley, D., Steven, S., Pittaway, M., & Iverson, J. (2019). Building a Collaborative Community of Practice to Improve Information and Referral Services with Persons with Intellectual and Developmental Disabilities and Community Stakeholders: A procedures manual for state and local disability organizations, including Special Olympics Programs. University of Montana, Missoula, Montana. ©RTC: Rural 2019

Contact information:
Meg Ann Traci, PhD,
Rural Institute for Inclusive Communities,
University of Montana,
Email: meg.traci@mso.umt.edu,
Phone: 406-243-4956.

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Procedures Manual

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Montana Disability and Health Program